I've got a lawyer (I think) but i've never spoken to anyone but a paralegal. Can I (or should I) change lawyers?

Ugh. That’s not our style, that’s for sure. Our paralegals are highly trained, we keep them to a moderate caseload so they have time to spend on everyone’s file, and our clients pretty much love them. But they aren’t lawyers. There are a lot of times where you need to speak with a lawyer.

Our lawyers set aside time every day to return calls. If you call at 10:00 am you may not get him or her on the phone. But the staff will set an appointment for the attorney to call you at a specific time later in the day or first thing in the morning. You can go about your business and do not have to sit by the phone wondering if the attorney is going to call you.

That’s how we do it. We cannot tell other lawyers how to run their offices. But we think it is perfectly reasonable for you to be able to call them up and set an appointment for either a face-to-face meeting or a telephone call at a specific time. And you should be able to expect them to keep that appointment.